Please be advised that Ameren Missouri will resume issuing disconnect notices and subsequent interruption of services for non-payment beginning on July, 21, 2020.

With Ameren Missouri resuming normal business, customers with a delinquent account may be at risk for disconnection. The first possible day for disconnects will be on Aug 3, 2020.

Until the disconnect notices begin to be sent to customers, Ameren will continue sending out the reminder letter so that customers can seek assistance if necessary.


Take advantage of various resources, while funds are available.
Keep in mind that Ameren Missouri has additional energy assistance funding and options for customers, including those who may not qualify for other utility assistance types and are having difficulty paying their bill:

  • Ameren Missouri COVID-19 Clean Slate program
    A program designed to help income-eligible customers pay off their past-due utility bills. The program clears the remaining balance on their account after paying 25% of the current balance.
     
  • Low Income Energy Assistance Program (LIHEAP)
    The Missouri Department of Social Services helps income-eligible customers. Contact your local Community Action Agency or call 1-855-FSD-INFO (1-855-373-4636) to request an application.
     
  • Cooldownmissouri.org
    Funds are available for the elderly and physically disabled, and low-to-moderate income families.
     
  • Low Income Weatherization Assistance
    Reduce energy bills by weatherizing a home. Income-eligible customers can call the United Way at 211 to learn about weatherization assistance agencies in an area.
     
  • Contact Ameren Missouri
    Make payment agreements to pay off your balance over 12 months, set up alerts, get energy efficiency rebates, change your due date, or set up Budget Billing.