For More Info
Learn more about the Low-Income Home Energy Assistance Program (LIHEAP)
to request an application by mail
Clean Slate Program
to find out if you’re eligible
Hot-weather air conditioning and cold-weather heating have blended together this fall, pushing utility bills higher than usual. But there is help available for both heating and cooling bills.
Low-Income Home Energy Assistance Program (LIHEAP):
Residents whose income is 135% of the federal poverty level can apply for help with heating bills (from any source: gas, electric, propane, or oil). Applications will be accepted through March 30, 2021.
If you qualify, you will receive an eligibility letter from the Missouri Family Support Division (which contracts with CAASTLC to help St. Louis County residents and the Urban League to help residents of St. Louis City and Wellston—so the letter could come from those organizations).
The amount of help you receive is based on the size of your household, the type of heating fuel, and your income.
Clean Slate Program:
A new phase of this program has opened, with expanded eligibility for moderate-income customers. To be eligible, customers must:
- Have a household income below 250% of the federal poverty level.
- Not be eligible for LIHEAP.
- Be first-time applicants to the Clean Slate program.
- Pay 25% of their past-due balance.
- Prove a loss of income or employment due to COVID-19.
- Have an active Ameren Missouri electric account that is past due OR reconnect an account.
The Clean Slate program will help eligible customers clear the remaining balance on their account after they pay 25% of the past-due balance. Up to $500 in Clean Slate funds will be applied to the remaining account balance. Any leftover balance will be entered into a payment agreement.
Customers are encouraged to apply as soon as possible, before their outstanding balance becomes overwhelming.